Return & Refund Policy
Our Policy
At Buying Story, customer satisfaction is our priority. We carefully inspect every order before it is shipped. If you experience any issue with your purchase, please review our policy below.
Exchange Policy
We offer exchanges only for eligible items.
You may request an exchange if:
- You received the wrong size.
- You received the wrong product.
- You received a defective or damaged item.
To be eligible for an exchange:
- The request must be made within 7 days of receiving your order.
- The item must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- Proof of purchase (order number or receipt) is required.
Exchanges are subject to product availability. If the requested size or item is unavailable, our support team will assist you with an alternative solution.
Refund Policy
Buying Story generally does not offer refunds.
Refunds are only provided in exceptional cases, including but not limited to:
- You receive the wrong product and a replacement cannot be arranged.
- Your order cannot be fulfilled due to an error on our part.
- Any other verified issue caused by Buying Story where a refund is deemed appropriate.
Approved refunds will be processed using the most suitable method available.
Non-Eligible Items
The following items are not eligible for exchange or refund:
- Used or washed products.
- Items without original tags or packaging.
- Products damaged due to misuse or improper handling.
- Exchange requests submitted after the 7-day period.
How to Request an Exchange
To request an exchange, please contact our customer support team and provide:
- Your Order Number
- Full Name
- Clear photos of the product (if damaged, defective, or incorrect)
- A brief description of the issue
Email: support@buyingstory.com
Our team will review your request and respond within 24 – 48 business hours.
Important Notice
Buying Story reserves the right to inspect all returned items before approving an exchange or refund. Requests that do not meet the conditions outlined in this policy may be declined.
Thank you for shopping with Buying Story. We appreciate your trust and are committed to providing the best possible shopping experience.