Order Cancellation Policy
Order Cancellation
At Buying Story, we understand that plans can change. If you need to cancel your order, please review the policy below.
Cancellation Eligibility
Orders may be cancelled only before they have been processed and shipped.
Once an order has been dispatched to the courier, it can no longer be cancelled.
How to Cancel an Order
To request an order cancellation, please contact our customer support team as soon as possible and provide:
- Your Full Name
- Order Number
- Email Address
- Phone Number used when placing the order
Our team will verify your order status and confirm whether your cancellation request can be processed.
Email: support@buyingstory.com
Cancellation Charges
Buying Story does not charge any cancellation fees for eligible orders cancelled before shipment.
Orders Already Shipped
If your order has already been shipped, it cannot be cancelled. If you experience an issue after receiving your order, please refer to our Exchange Policy and Return & Refund Policy for available solutions.
Refunds for Cancelled Orders
If a prepaid order is cancelled before shipment and the cancellation is approved, any eligible payment will be processed according to our Return & Refund Policy.
(For Cash on Delivery (COD) orders, no refund is required since payment is collected upon delivery.)
Important Notice
Buying Story reserves the right to cancel any order due to unforeseen circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or issues beyond our control. If this occurs, affected customers will be notified promptly.
Contact Us
If you have any questions regarding order cancellations, please contact us:
Email: support@buyingstory.com
Our customer support team aims to respond within 24 – 48 business hours.
Thank you for choosing Buying Story. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.